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FAQs

General Questions

SHIPPING & PAYMENT INFORMATION

When will my order ship?

Will I have to pay international taxes & duties?

ORDER INFORMATION & CONCERNS

If you need to change or cancel your order, you may modify your order for 15 minutes after it has been placed by clicking here https://www.mvmt.com/login?action=login After that period has elapsed, orders will be processed for shipping. Please Contact Us Online https://www.mvmt.com/on/demandware.store/Sites-MVMTUS-Site/en_US/FAQ-Show?activetab=tab-5 We will try to accommodate your request, however once an order has been submitted, we cannot guarantee that we will be able to cancel or modify the purchase. If this is the case, please refer to our return instructions once you have received your order.

My order status says "Unfulfilled". What does that mean?

Why was my order canceled?

WATCH SPECS & WARRANTY

What type of movement is used?

Are MVMT watches waterproof?

What type of leather is used?

What is the glass made of?

Why are the hands on my chrono subdials not pointing straight up?

Is there a warranty?

What type of battery is used?

How do I replace my battery?

SUNGLASS SPECS & WARRANTY

Are they UV protected?

Do you offer prescription lenses?

What does 'Polarized' mean?

Is there a warranty?

BRACELET WARRANTY

Is there a warranty?

OTHER INFORMATION

How do I become a MVMT reseller? Do you have any authorized resellers?

Discount Exclusions

What is your return/exchange policy?

Do You Have Any Retail Locations?